Refund policy

Returns & Refunds

We want you to feel confident shopping with EVERLYGEM. Every order is carefully prepared with attention to quality and detail.

Something not right with your order? We’re here to help.

If your jewellery arrives damaged, defective, or different from what you ordered, contact us within 10 days of delivery at support@everlygem.com. Please include your order number and a few clear photos so our team can assist you quickly.

Once your request is reviewed and approved, we’ll arrange a replacement or refund at no additional cost to you.

Please choose with care

Because our jewellery is prepared specifically for each order, we’re unable to accept returns for change of mind, personal preference, or an incorrect size selection. We encourage you to review the product details and sizing information before ordering.

Have a question before purchasing? We’d love to help. Contact us anytime at support@everlygem.com.